Frequently Asked Questions

Page: Am I able to upload an animal video to the service? Page: Anyone can make changes to my web site! Page: Can I download my email into a program like Outlook Express or Thunderbird? Page: Can I update my organization's Petfinder web page through the RescueGroups.org Website service? Page: Does using one of the RescueGroups.org services decrease the number of hits on my pets on Petfinder.com? Page: Do visitors have to register and login before they can submit an online application? Page: Do you have a demo? Page: Do you need my account information from the other web sites? Page: Do you provide a spell checker? Page: Do you provide a trial? Page: How can I receive an email when someone submits an online form? Page: How can I remove a user's email alert subscriptions? Page: How can I use Google Analytics with our RescueGroups.org website? Page: How does the Send to Accounts field work? Page: How do I add a document to a page? Page: How do I add a PayPal button? Page: How do I add a photo or image to a web page? Page: How do I add my Facebook page? Page: How do I change my username and password? Page: How do I change the contact information on our domain name registration? Page: How do I edit a volunteer's or staff member's access to my RescueGroups.org service? Page: How do I enter a location for one of my pets or caregivers? Page: How do I find an inactive or deleted contact? Page: How do I give a new volunteer or staff member access to my RescueGroups.org service? Page: How do I know if I qualify for the free Sponsorship Web Site or Data Management service? Page: How do I make my domain name work with my RescueGroups.org web site? Page: How do I pay my bill? Page: How do I recieve an email alert for new online form applications? Page: How do I record a voice mailbox greeting? Page: How do I remove a volunteer from my account? Page: How do I transfer my domain name to RescueGroups.org? Page: How do I update my organization contact information? Page: How do I use the Do Not Adopt feature? Page: How do I verify my pet list on the Pet Adoption Portal? Page: How do the Online Forms Steps work? Page: How long does it take for the adoption listing web sites to update? Page: I'm having strange issues with my web browser. What can I do? Page: I added a pet to Petfinder or my web site and she's not on the other web sites yet! Page: I added or updated a pet. Do I need to do anything to upload the pet data? Page: I can't find one or more of my pets that I know are listed on the Portal! Page: I received an email about verifying the information in my domain name's whois record. What should I do? Page: I received my password, but it doesn't work! Page: Is RescueGroups.org looking to send animal data to additional web sites? Page: My browser crashes when I go to my RescueGroups.org service Page: New option to export your data to a CSV file! Page: Receiving Email Notifications for Completed Forms Page: The voice mail system won't let me record a greeting! Page: The wrong contact information is displayed on my pets on Petfinder. Page: Unwanted Formatting or Strange Code in your Animals' Descriptions. Page: Users are saying they aren't receiving emails from our web site. Page: What are the different ways that I can check my voice mail messages? Page: What kind of pictures are accepted on the Portal? Page: What should I expect during the RescueGroups.org adoptable pet export setup process? Page: Where can I find my invoices and account balance? Page: Where do I see the list of sites where my pets are uploaded? Page: Why are my deleted messages still appearing in RoundCube? Page: Why are my drop downs empty? Page: Why aren't my check box questions required on my online forms? Page: Why aren't there any species in the drop down? Page: Why does a specific pet not appear in my pet list on one of the adoption listing websites? Page: Why does the public see information that I have marked as private? Page: Why does the volunteer contact record says the volunteer is not registered even though they registered on my website? Page: Why isn't a specific animal listed in the drop down when I try to add a sponsorship?